Order Tracking via WhatsApp
Send real-time order status updates via WhatsApp. Reduce support tickets by 70%. Customers track orders without calling — just ask on WhatsApp and get instant answers.
70% Fewer Support Tickets
Customers get instant answers from WhatsApp. No more "Where is my order?" calls.
Instant Updates 24/7
Order confirmed, shipped, delivered — customers get status updates automatically.
Customer Self-Service
Customers ask "Where is my order?" and get instant tracking info via chat.
How Order Tracking Works
Order Placed
Customer places order via WhatsApp or store.
Auto Message
Customer receives "Order Confirmed" on WhatsApp.
Status Updates
Each status change (shipped, out for delivery) triggers WhatsApp message.
Customer Asks
"Where is my order?" gets instant reply with tracking info.
Delivered
Customer receives delivery confirmation with photos.
Order Tracking Features
Real-Time Status Updates
Send order confirmed, processing, shipped, out for delivery, and delivered updates automatically. Each status triggers a WhatsApp message.
Customer Self-Service
Customers ask "Where is my order?" and get instant tracking info. AI chatbot responds with current status, tracking number, and ETA.
Delivery Photo Proof
Courier uploads delivery photo, customer receives photo confirmation via WhatsApp. Reduces "not received" disputes.
Custom Messages
Create custom status messages with your brand voice. "Your order is being prepared with love!" — fully customizable.
Frequently Asked Questions
How does WhatsApp order tracking work?▼
WhatsApp order tracking works by sending automated status updates to customers via WhatsApp. When an order status changes (confirmed, processing, shipped, out for delivery, delivered), Flowauxi sends a WhatsApp message to the customer with the new status, tracking link, and estimated delivery time. Customers can also ask 'Where is my order?' and get instant status without calling support. This reduces support tickets by 70%.
Can customers track their orders without calling support?▼
Yes, customers can track orders without calling support. They simply send a message like 'Where is my order?' or 'Order status' to your WhatsApp Business number, and the AI chatbot responds instantly with the current status, tracking number, and delivery estimate. For businesses, this means 70% fewer support calls. For customers, it means instant answers 24/7.
What order statuses can I send via WhatsApp?▼
Flowauxi supports all standard e-commerce order statuses: Order Confirmed, Processing, Shipped, Out for Delivery, Delivered, and Cancelled. Each status triggers an automated WhatsApp message to the customer. You can customize the message templates for each status. For example, 'Shipped' can include the tracking number and courier partner name.
Can I send custom order updates via WhatsApp?▼
Yes, you can send custom order updates via WhatsApp. In addition to standard statuses (confirmed, shipped, delivered), you can create custom updates like 'Quality check in progress', 'Awaiting payment', 'On hold', or custom delay messages. These appear in the customer's WhatsApp chat. You can also send manual updates for exceptional situations.
Is WhatsApp order tracking free?▼
Yes, WhatsApp order tracking is included free with Flowauxi's free plan. There are no additional charges for sending order status updates via WhatsApp. The free plan includes unlimited order tracking messages. You only pay if you need premium features like custom branding, priority support, or advanced analytics.
Reduce Support Tickets by 70%
Start order tracking via WhatsApp. Free plan available.
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